At The Kamalia Khaddar, we are dedicated to providing quality products and a seamless shopping experience. We understand that exchanges may sometimes be necessary, and we strive to make the process as easy as possible for our valued customers. Please carefully review the following Exchange Policy to understand how exchanges work.
Conditions for Exchange
Exchanges are allowed under the following conditions:
Time Frame for Exchange
- Exchange requests must be made within 7 days of receiving your order. We cannot process exchange requests made after this time frame.
Eligible Products for Exchange
The following items are eligible for exchange:
- Defective, Damaged, or Faulty Items: If you receive an item that is faulty, damaged, or defective at the time of delivery, you are eligible to exchange it. To initiate this process, you must provide photographic evidence of the defect or damage within 7 days of receiving the item.
- Change of Mind: If you wish to exchange an item because you’ve changed your mind, we offer change of mind exchanges under the following conditions:
- The item must be in its original, unused condition, with all packaging and tags intact. The customer must notify us within 7 days of receiving the item.
Exclusion Criteria
We will not process exchanges if:
- The exchange request is made after the 7-day window.
- The product has been used, washed, altered, or damaged by the customer.
- The item is missing its original packaging or tags, or it has been tampered with.
- Sale Items: Items purchased on sale are only eligible for exchange, not for refunds.
How to Initiate an Exchange
Contact Us
To initiate an exchange, contact us at WhatsApp. Provide your order number, details of the item you wish to exchange, and photos of any defects (if applicable).
Return Shipping
Once your exchange request is approved, carefully package the item in its original condition with all packaging and tags intact. The customer is responsible for covering the courier charges for sending the item back to us. We recommend using a reliable courier service with tracking to ensure safe delivery. You will also need to share the tracking number of the returned item via WhatsApp once it has been shipped.
Courier Charges
For all types of exchanges, the customer is only responsible for the courier charges to send the item back to us. Once we receive the item and verify it meets the exchange criteria, The Kamalia Khaddar will cover the courier charges for shipping the exchanged item back to you.
Processing Time
Once we receive the returned item and confirm its condition, we will process the exchange within 7-10 business days. You will receive tracking information once your new item has been dispatched.
Change of Mind Exchanges: Specific Guidelines
- Eligibility for Change of Mind Exchanges
- If you wish to exchange an item due to a change of mind, the item must be in its original, unused condition with all tags and packaging intact. The customer is responsible for covering the shipping charges to return the item, while The Kamalia Khaddar will cover the shipping costs for the new item.
- Price Differences in Change of Mind Exchanges
- If the item you are exchanging is of higher value than your original purchase, you will need to pay the price difference before the exchange is processed. If the new item is of lesser value, we will issue store credit for the difference, which can be used on future purchases.
Frequently Asked Questions (FAQ)
- What If I Don’t Notify You Within 7 Days?
- We cannot process exchange requests if you fail to notify us within the 7-day window. Please inspect your items immediately upon delivery and contact us promptly if you wish to initiate an exchange.
- Can I Exchange for an Item of Higher Value?
- Yes, you may exchange for an item of higher value. In such cases, you will be required to pay the price difference before the exchange is processed. We will notify you of any additional charges once your exchange request is approved.
Policy Changes
The Kamalia Khaddar reserves the right to modify this policy at any time without prior notice. Please check our website regularly to stay informed about any updates.
International Exchanges
International customers are responsible for all courier charges related to exchanges. Processing times may vary due to shipping and customs clearance.
Thank you for shopping at The Kamalia Khaddar.